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- Art of Facility Maintenance
It should be normal for a vendor to help a facility maintenance professionals spend their money better.
Facility management faces the uphill battle of protecting their brand while balancing the needs of operations and finance. The SMARTspend program provides the accountability, communication and structure needed to protect your brand cost effectively.
Three basic tenets of the program:
- Defined Accountability. The plan is dependent on establishing what success looks like. We call it setting the standard. Here is where we learn what triggers action items, what the proper communication methods are and how we will be graded. All of this needs to be understood up front.
- Aligned Communication. If the standard is misunderstood, full benefits will not be realized. Proper communication involves using multiple tools, including video, documentation, emails and phone calls. Poor communication costs time, money and, occasionally, even sanity.
- Adapted Structure. A successful program requires the right structure. Knowledge must be gained from each project and stored in a hub that is accessible for the technicians completing the projects. We call this hub a “Knowledge Bank.” Material specifications, how to repair instructions, and the other, “Setting the Standard,” information is stored here.
This is leveraged in the different plug and play components of the program listed here:
This component answers the question, “How can I get more value from each on-demand work order?” It should be normal for a company to maximize value delivered on each interaction.
This component answers the question, “How can I gain visibility of the condition of my stores and cost effectively bundle the repairs?” It should be normal for a vendor to understand its client’s needs and provide a report designed around the client’s standards.
This component integrates SMARTvisit and SMARTscope. It combines the preventative, bundled approach to the On-Demand component, effectively absorbing work orders into On-Demand visits.
This component answers the question, “How can I complete a Roll-Out project cost effectively, with the right visibility?” It should be normal for clients and vendor partners to collaborate on the most effective way to execute a project.
The SMARTspend program creates a framework that helps leverage accountability, communication and structure, all of which boosts effectiveness. Protecting brands requires balancing the needs of Marketing, Finance and Operations. SMARTspend simplifies this.
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