An entertainment company owns movie theaters throughout the country, many of which were purchased from original owners. While each theater has unique characteristics and nostalgic styling, few meet today’s ADA compliance standards. The client needed a sliding tray installed in a ticket booth and the counter access retrofitted to meet current height guidelines.
Scope of the [...]
Continue Reading →ADA regulations impact almost every part of the way a retail business functions – from the width of its aisles to the height of its counters. There are dozens of potential violations a retailer faces. There are groups popping up around the country who aim to exploit violations through lawsuits.
This summer, Attorney General Eric [...]
Continue Reading →Happy employees mean satisfied clients. Tell us about your best customer service story and you could win a downtown Chicago getaway with a $100 Lettuce Entertain You Gift Certificate.
Check out the Resicom Inc. FaceBook page for complete details. Become a fan and share your ideas for what normal should be for your chance to [...]
Continue Reading →“We are working hard to ensure that the ADA keeps up with technological advances that were unimaginable 20 years ago,” said Attorney General Holder. “Just as these quantum leaps can help all of us, they can also set us back – if regulations are not updated or compliance codes become too confusing to implement. [...]
Continue Reading →October 6, 2010
John Fairclough, CEO of Resicom, has been invited as a guest contributor for DePaul Univerisity’s Coleman Entrepreneurship Center’s blog. The Coleman Center enriches second stage business owners by offering experience share, insights and practical applications within the business world. The Coleman Center Community Blog Community recently highlighted Fairclough’s “Outside of the Office”.
[...]
Continue Reading →No one looks forward to confrontation. But holding employees accountable is what holds a business to its goals and purpose. In a small business environment, have a systematic process for disciplining and even releasing employees is critical.
Our strategy actually includes steps before the discipline/termination process begins. I believe it should be normal for people [...]
Continue Reading →“Catastrophe” is defined as an event causing unexpected and sudden damage. Torrential rain and flash flooding destroyed hundreds of homes in a suburb of Chicago after a summer storm. For Resicom, the destruction was personal. Employees had family members living and affected in the area. Resicom took it upon itself to react quickly to the situation, [...]
Continue Reading →How do you respond with quick thinking solutions and resources when a car crashes through a storefront.
Summary
A client who schedules preventative maintenance and national rollouts had a critical facility emergency. A car had driven right into one of their locations, causing tremendous damage to the front of the building and structure. The facility [...]
Continue Reading →
The leader needs to create clarity in why the organization exists, what its goals are, and the plan it is using to get there. This clarity needs to live in all aspects of the company. The company’s processes must be built using this clarity.
I believe another key CEO responsibility is to build/recruit a [...]
Continue Reading →
What is the key trait a CEO should have? Outside of the ethical/moral ones, many desired traits oppose one another. One person says passionate, the other says logical. Another says “Driven” and yet another says “Patient”. Who is right? It cannot be answered with certainty, as it is a subjective question.
There are a [...]
Continue Reading →