Currently viewing the tag: "communication"

Explain WHY before the WHAT

Being defined by what we do limits understanding and communication opportunities.  We remove this constraint by focusing on WHY we do things before we explain WHAT we do.  Below is an example of how Resicom has adopted this non-limiting behavior in our company.

Example:  Our Elevator Pitch
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True value comes in the questions that are asked, not the answers that are given.  More insights can be gleaned by asking questions for deeper understanding.  Below are examples of how you can use questions to gain deeper insights.

In what situations do I leave my team feeling that I don’t understand them? When I’m […]

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Communication Illusion

On January 27, 2011 By

“The single biggest problem in communication is the illusion that it has taken place.”

-George Bernard Shaw, Irish Playwright and Co-Founder London School of Economics

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Communication Tips  (SERIES)

Tip #7.  Break the Rules – Document Structure

We often miss an opportunity to engage our readers by the way we structure our documents. Freeing ourselves from the traditional document structure rules helps us keep our audience interested in reading more of what we have to say. See the differences below.
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Communication Tips  (SERIES)

Tip #5.  Speak their Dialect

Your audience will disengage if you communicate too much or too little to them.  Delivering the correct amount and type of information according to their preferences helps them engage more quickly and easily.  Consider the following tips when crafting the content of your message.

Deductive Reasoning respond […]

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Communication Tips  (SERIES)

Tip #4.  Speak their Language

Communicating in a format that is most comfortable for your audience will help them understand you better.  Converting your message into their preferred format helps remove translation error.  Consider the following tips when crafting the structure of your message.

Visual Learners respond well to:

Written information Categorical […]

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Communication Tips  (SERIES)

Tip #3.  Choose your Questions Wisely

Asking irrelevant questions can make your audience suspicious and/or lose trust in you.  Clearly explaining why you are asking a question helps remove the potential for confusion or mistrust.  The following will help you provide this clarity to your audience.

Filters:

Why am I asking this […]

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A business owner starts with an idea and a destination in mind.  Guiding a business toward that goal is a series of steps and sometimes missteps.

The bold pursuit of what normal could be is about getting better at those things that matter to the individual business owner.

Learning to ask questions to gain understanding […]

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Communication Tips  (SERIES)

Tip #2.  Cut the Crud

Simplifying your message increases the likelihood that your audience will understand your point.  One way to do this is by removing unnecessary words and examples.  Use these filters to strip wasted words from your salient points.

Filters:

Is the goal of the communication clear? Can my point […]

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Communication Tips  (SERIES)

Tip #1.  Connect to the Audience First

The sooner you connect to your audience’s needs, the sooner they will be willing to listen to what you have to say.  Organizing your communication to speak to their needs first will help you connect with your audience more effectively.  The following questions to assist […]

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