Every so often I find that little nugget of oxymoronic brilliance that leaves me even more impressed by its unusual packaging. You know the ones I am referring to – they usually come as absolute surprises, speed up the greying process, and bring a rush of “Uh oh, what else am I missing”. The even […]

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The potential of a team lies in its ability to work together cohesively. A less informed, less skilled team often beats a more informed, more skilled one that does not coordinate well. Just because you have the talent doesn’t mean you will win.

Companies sell products and/or services. If we look at the selling part […]

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Mattering More

On April 2, 2014 By

Today I want to share some thoughts on a different type of economy. We are consumers, so everyday we trade our currency for products and services that we want or need. There is another, more hidden economy that we interact with daily as well. Remember, we are people first. Matters of the heart and mind have […]

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Standing Corrected

On March 25, 2014 By

With all of the mistakes and misunderstandings that happen every day, it’s pretty easy to spot the endearing trait of great leadership. Witnessing humility in action just seems to put me at ease. Seeing someone step into a situation and stand corrected takes great courage and a certain kind of humbleness. I respect these people […]

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Facilities Maintenance is on the cusp of shining brightly in the new dawn of retail, shedding it’s role as the compliance officer of marketing or the go-to place for financial savings.  The adversity and change these folks have experienced has forged strengths in nimbleness, adaptability, and economy. These skills are quite handy for retail businesses aiming to stay relevant to […]

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A couple of times a year I have those “Aha” moments that help me pivot from the frustrating track that defines insanity. Its funny how when there is an elephant in the room, if it sits still and quiet long enough, people will forget that it is there. I used to have a pit bull for […]

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People, Process, Product, and Performance – the often discussed four P’s of business that need to be monitored and improved to keep a business healthy. What doesn’t get a lot of attention are the changes one must go through as they rise in authority and play a different role in the advancement of the four […]

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To be nimble, quick to respond, and efficient to deliver services requires unity. To raise expectations, we need free ourselves from the ropes of sand that hold us back. They make look strong, but upon further examination, these bonds are easy to break.

History is clear – I am more likely to fall short when […]

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Building great managers and future leaders of a growing service business is all about teaching people to create and celebrate progress, to find the smart paths through alienation, and make it simpler for the next guy. Think about it – how would you define the performance of a manager that guides their team to accomplish […]

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As providers of construction services in an industry buffeted by disruption, I have learned, and re-learned our opportunity lies in our ability to advance. How we deliver our services matters. The expectations set by the client are too often called “goals“. This is the part where excellence becomes elusive.

Our clients’ expectations are NOT goals. […]

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