- Our Difference
- Art of Facility Maintenance
Facilities departments can make their brands better. We have created service programs to help facility professionals make an impact. We believe it should be normal for a vendor to help a facility maintenance professionals spend their money better. Facility management faces the uphill battle of protecting their brand while balancing the needs of operations and finance. The SMARTspend™ program creates a framework that helps leverage accountability, communication, and structure, boosting effectiveness. Protecting brands requires balancing the needs of Marketing, Finance, and Operations. SMARTspend™ simplifies this. This is leveraged in the different plug and play components of the program listed here:
This component answers the question, “How can I get more value from each on-demand work order?” It should be normal for a company to maximize value delivered on each interaction.
This component answers the question, “How can I gain visibility of the condition of my stores and bundle the repairs cost effectively?” It should be normal for a vendor to understand its clients needs and provide a report designed around the client’s standards.
This component integrates SMARTvisit™ and SMARTscope™. It combines the preventative, bundled approach to the on-demand component, effectively absorbing work orders into on-demand visits.
This component answers the question, “How can I complete a roll-out project cost effectively, with the right visibility?” It should be normal for clients and vendor partners to collaborate on the most effective way to execute a project. Three basic tenets of the program:
- Defined Accountability. The plan is dependent on establishing what success looks like. We call it setting the standard. Here is where we learn what triggers action items, what the proper communication methods are, and how we will be graded. All of this needs to be understood up front.
- Aligned Communication. If the Standard is misunderstood, full benefits will not be realized. Proper communication involves using multiple tools, including video, documentation, emails, and phone calls. Poor communication costs time, money and occasionally even sanity.
- Adapted Structure. A successful program requires the right structure. Knowledge must be gained at each project and stored in a hub that is accessible for technicians completing projects. We call this hub a “Knowledge Bank”. Material specifications, how to repair instructions, and the other “setting the standard” information is stored here.
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